Question 1

As the change lead for a new sanitation project in Nigeria, you are defining success criteria as well asmeasures to monitor if the implemented change is achieving its expected benefits. What are you developing?

A. The measurement and benefit realization strategy 
B. The sustainability strategy 
C. The project evaluation strategy 
D. The outcome realization strategy 

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Question 2

While managing your change plan, you find that some employees are resistant to the new ways ofworking and that some tasks are not being executed correctly. This raises concern that the changewill not be fully adopted. To address this situation, which plan should you review?

A. Communication plan 
B. Sponsorship plan 
C. Stakeholder engagement plan 
D. Project management plan 

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Question 3

When executing the change management plan, it is possible that the initial financial forecasting ofbudget and resources may change. What are the key measures the change lead should take to ensuresenior stakeholders are kept informed?

A. Provide regular reports on spending against the budget for senior stakeholders to ensuretransparency
B. Provide updates to senior stakeholders only if and when the planned budget is impacted tominimize confusion and time
C. Ask the project/program manager to provide updates on the planned budget for the change 
D. Regularly send an email to the project team asking for more funding for resources as needed 

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Question 4

How can you improve your communications plan to ensure the right messages will be delivered atthe right time?

A. Ensure that all appropriate stakeholders are included 
B. Send the messages with greater repetition 
C. Ensure the message is clearly written 
D. Include feedback channels 

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Question 5

Who conducts the lessons learned evaluation? 

A. The primary sponsor and project manager excluding the change management lead 
B. The change management lead along with the project manager when possible 
C. The primary sponsor and members of the executive board 
D. All members of the change management team including the sponsor 

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Question 6

Which plan is used to document continuous improvement steps such as implementing tasks basedon feedback and observations?

A. Sustainability plan 
B. Learning and development plan 
C. Measurement and benefits realization plan 
D. Stakeholder engagement plan 

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Question 7

What is the purpose of completing the case for change? 

A. Identify deliverables and activities associated with the change 
B. Identify reasons and benefits associated with the change 
C. Identify methodology and framework to be applied to implement the change 
D. Understand effort and resources required to implement the change 

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Question 8

What document explains the current opportunity, risks or consequences and benefits of a change? 

A. Change research 
B. Success measures 
C. Change definition 
D. Business case 

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Question 9

What plan uses the stakeholder skills inventory and gap analysis as key components? 

A. Stakeholder transition plan 
B. Measurement and benefits realization plan 
C. Learning and development plan 
D. Stakeholder engagement plan 

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Question 10

What is the overall purpose of a sustainability strategy? 

A. To describe how the change will become part of the organizations normal functioning 
B. To ensure that the change process continues after the objective has been met 
C. To increase the chances that the organization will still exist in the future 
D. To ensure that responsibilities for different parts of the change process are transferred asnecessary

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