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Free Salesforce Field-Service-Consultant Sample Questions
Question 1
Universal Containers needs a team to perform periodic maintenance on the most complex products. Which feature should the Consultant configure to meet this requirement?
A. Required Resource
B. Preferred Resource
C. Service Crew
D. Technicians with Required Skills
Answer: C
Question 2
Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls. Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls? Choose 2 answers
A. Create
a child work order for maintenance on the original installation work order.
B. Add the preferred resource service objective to the scheduling policy.
C. Add the technician as the required resource on the service appointment.
D. Add the technician as a preferred resource on the account record.
Answer: B,D
Question 3
Which two reports should a Consultant build to track the number of parts used by a Technician during a given time period? Choose 2 answers
A. Service
Appointment inventory
B. Products Consumed on Work Order Line Items
C. Work Order inventory
D. Products Consumed on Work Orders
Answer: B,D
Question 4
Universal Containers currently tracks its customers' entitlements to support utilizing Salesforce Service Cloud. Service calls that require a Technician to go to the customer's location require the creation of a Work Order. Once the Agent confirms that the customer and product are eligible for on-site support, a Work Order is manually created. On which object should the Consultant define a Quick Action to create the Work Order?
A. Entitlement
B. Opportunity
C. Case
D. Contact
Answer: C
Question 5
Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application. Which approach should a Consultant recommend to meet the requirement?
A. Define
a Visualforce page that creates a new Service Appointment record.
B. Define a Quick Action that creates a new Work Order record.
C. Define a Quick Action that creates a new Service Appointment record.
D. Define
a Visualforce page that creates a new Work Order record.
Answer: B
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