Question 1

Bloomington Caregivers is looking to streamline the user experience for its call center agents. On the patient's record, the company wants the ability to: Inform agents about changes in information View basic details about a patient's insurance Have a complete view of all engagement interactions in one place Which three components from Contact Center for Health Cloud should a consultant use to achieve this? 

A. Identity Verification 
B. Record Alerts
 C. Timeline 
D. Action Launcher 
E. Member Plan FlexCard 

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Question 2

During a sprint demo, a customer wants to update fields in the UI on the Patient Medication Manager component. Which two objects is a consultant able to add and/or remove fields from? Choose 2 answers 

A. Medication Details 
B. Medication Dispense 
C. Medication Request 
D. Medication Strength 

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Question 3

A payer needs to implement a program to address the rising healthcare expenses and ensure affordable care for its members. The payer airs to strike a balance between quality care and managing the cost of care effectively by streamlining its approval processes for care requests. Which capability in Health Cloud helps the payer accomplish this? 

A. Utilization Management 
B. Provider Network Management
 C. Intelligent Appointment Management 
D. Integrated Care Management 

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Question 4

A customer wants to view medication data from Health Cloud leveraging FHIR standards. Which Health Cloud data model should a consultant use? 

A. Virtual Care data model 
B. Integrated Care Management data model 
C. Clinical data model 
D. Electronic health record (EHR) data model 

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Question 5

A payer is looking for a solution to recruit, credential, and onboard providers into its network. Which Health Cloud add-on should help the payer address these requirements? 

A. Contact Center for Payers 
B. Utilization Management
 C. Provider Network Management
 D. Provider Relationship Management 

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Question 6

A payer needs to work with plan members and medical providers to influence decisions through a case-by-case review of the appropriateness of care. When gathering requirements for this use case, which two Utilization Management processes should a consultant discuss with the client? Choose 2 answers 

A. Designing Next Best Action and Recommendations for the care management team 
B. Considering the Request Review Types; Prior Authorization Review, Concurrent Review, and Retrospective Review 
C. Considering the number of intake agents who will be using Health Cloud 
D. Designing Care Requests to seek authorization from a health plan for drugs, services, and admissions

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Question 7

Bloomington Caregivers wants to show its end users highlighted information about its providers that work at specific facilities, in one place. This would include provider contact details and the provider’s specialty at a given facility. Which Health Cloud feature should a consultant implement to fulfill this requirement? 

A. HCPProvider360 FlexCard 
B. Facility Relationship Center 
C. Provider Network Management 
D. Provider Relationship Card

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Question 8

Administrators at Bloomington Caregivers track patients’ doctor visits in Health Cloud. The administrators need to send all of their patients’ visit information to their Enterprise Resource Planning (ERP) system for a weekly billing cycle. Which integration pattern should a consultant recommend for this? 

A. Fire and Forget with an Enterprise Service Bus (ESB) tool 
B. Nightly batch extract using an Extract, Transform, and Load (ETL) tool 
C. ERP system to call the FHIR Billing API in Health Cloud 
D. Request and Reply with an Enterprise Service Bus (ESB) tool 

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Question 9

An administrator is configuring security for a patient list. Health Cloud Accredited Professional Which three considerations should the administrator take into account to ensure proper access to the list? Choose 3 answers 

A. Administrators can restrict access using HCPatientListSecurity custom setting. 
B. When a user's field-level security restricts access to a field used as a display column, the column does not appear in the list. 
C. Administrators can create restriction rules to offset a private organization-wide default setting. 
D. Users with profile or permission sets that restrict access to an object cannot create a list using that object. 
E. Administrators can restrict access to patient or member lists using standard Salesforce sharing settings on the list. 

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Question 10

Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out- of-the-box Health Cloud features. Which Health Cloud feature should a consultant recommend the company use in this scenario? 

A. Reusable Verification FlexCards 
B. Identity Verification Flow Templates 
C. Customer Identity OmniScript Templates 
D. Verify Customer Identity Process Flow 

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