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Free Salesforce CRT-402 Sample Questions

Question 1

Where can a custom button be placed? Choose 3 answers

A. On the User Object
B. On the Custom List View
C. On a Person Account
D. On a related list
E. On a Web-to-Case form

Answer: B,C,D

Question 2

What is the capability of a schema builder? Choose 2 answers

A. To update description of standard and custom objects.
B. To modify custom field help text on standard objects
C. To create new look-up or master-detail object relationship
D. To enable field history tracking on standard objects.

Answer: B,C

Question 3

Which statement is true about field update actions from workflow rules and approvalprocesses? Choose 2 answers

A. Field update with “re-evaluateworkflow rules” selected can cause a recursive loop if theupdated field is included in a workflow.
B. Field update are not available on currency field if the organization uses multi-currency.
C. Field updates to records based on workflow rules and approval processes do not triggervalidation rules
D. Field updates are tracked in the history related list of a record regardless of whether ornot History tracking is set for those fields.

Answer: A,C

Question 4

What is a key consideration when using unmanaged packages? Choose 2 answers

A. A namespace is notrequired to create an unmanaged package.
B. The person who created the unmanaged package can change or update installedcomponents
C. The person who created the unmanaged package has no control over the installedcomponents
D. A namespace is required to create an unmanaged package.

Answer: A,C

Question 5

The Director of Customer Service wants to know when agents are overwhelmed with highpriority items in the support queue. TheDirector wants to receive a notification when a newcase is open with the status of "New" for more than four business hours. Which automationprocess could be used to accomplish this? Choose 2 answers

A. Escalation rules
B. Visual workflow
C. Lightning Process Builder
D. Scheduled Apex

Answer: A,C


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