Question 1

A technician made several upgrades to a computer and then determined the power supplied by the PSU is insufficient. Which of the following would MOST likely cause the insufficiency? (Select TWO).

A. Replacing the HDD with an SSD
B. Upgrading the firmware
C. Adding an optical drive
D. Adding more RAM
E. Adding a CMOS battery
F. Upgrading the graphics card

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Question 2

A user who works with sensitive data has a computer configured with hard drive encryption The TPM is active and hosting the encrypted key. After an upgrade to the motherboard. RAM and video card the hard drive is not booting and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?

A. Use data recovery software to find and recover the hard drive information
B. Access the BIOS and select to rebuild the degraded RAID array
C. Boot into the BIOS and enable the TPM on the new motherboard.
D. Return the replaced motherboard back to the computer 

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Question 3

A user calls the help desk lot assistance configuring an Android phone with a new NFCenabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone's audio to the NFC speaker. Which of the following sequences should the help desk technician walk the customer through to accomplish this task?

A. Enable NFC on the speaker. Ensure the speaker is less than 33ft (10m) from the Android phone. On the phone's Bluetooth settings menu for Connected Devices, select Pair New Device. Tap to accept the connection to the speaker when the prompt is displayed on the phone's screen. 
B. Enable NFC and Bluetooth on the Android phone. From the Android phone's Bluetooth settings menu for Connected Devices, select the Previously Connected Devices option. Select a listed device that most closely matches the speaker. Tap lo accept the connection lo the speaker when the prompt is displayed on the phone's screen.
C. Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen. 
D. Enable Wi-Fi on the speaker. Enable Wi-Fi on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen. 

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Question 4

A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?

A. Cat 5
B. Cat 5e
C. Cat 6
D. Cat 6a

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Question 5

The help desk received a ticket regarding Issues with a laser printer. The printer has had repairs previously for scanning Issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced lo resolve this Issue?

A. Fuser
B. Waste container
C. Roller
D. Toner 

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Question 6

A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?

A. Test the RAM in different slots, one at a time.
B. Remove and test the power supply.
C. Replace the motherboard.
D. Change the CMOS battery. 

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Question 7

Which of the following is the MAXIMUM power PoE+ provides?

A. 15.4W
B. 30W
C. 60W
D. 95W 

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Question 8

A technician is troubleshooting an old desktop system that randomly shows a Windows BSOD or powers off unexpectedly. All system temperatures are within normal limits. Which of the following should the technician do NEXT?

A. Visually inspect the motherboard capacitors.
B. Verify all case fans are operational.
C. Check that the BIOS version supports the installed CPU.
D. Compare the software requirements with the installed RAM. 

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Question 9

A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly. Which of the following settings MOST likely needs to be changed on the user's router to enable this functionally?

A. DNS server
B. Port forwarding
C. Perimeter network
D. Universal PnP
E. DHCP server 

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Question 10

A technician is preparing to set up a gaming computer with the following components:Discrete, high-end graphics cardVideo capture cardHigh-end processorMultiple hard drivesUSB 3.0 hubSound cardWhich of the following options is the MOST important for the technician to consider beforebuilding the gaming computer?

A. Redundant power supply 
B. Modular power supply 
C. 20-pin vs. 24-pin power adapter
D. Power supply wattage rating 

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