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Free ServiceNow CSA Sample Questions

Question 1

How are Workflows moved between instances? 

A. Workflows are moved using Update Sets 
B. Workflows are moved using Transform Maps 
C. Workflows are moved using Application Sets 
D. Workflows cannot be moved between instances 

Answer: A

Question 2

You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.) 

A. Select Fields and Columns module 
B. Right click on form header, select Configure > Form Layout 
C. Click on context menu, select Configure > Form Designer 
D. Select Field Class Manager module 

Answer: A,B

Question 3

How do you make a list filter available to everyone? 

A. Make active, set visibility, and save 
B. Assign a name, set visibility, and save 
C. Assign a group, set visibility, and save 
D. Make active, assign a name, and save 

Answer: B

Question 4

What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.) 

A. On list Context Menu, select Group By > Category 
B. On the Filter Menu, select Group By > Category 
C. Click Group On icon, select Category 
D. On Navigator Filter, type and press enter 
E. On the Category column title, click Context menu > Group By Category 

Answer: A,E

Question 5

A Service Catalog may include which of the following components? 

A. Order Guides, Exchange Rates, Calendars 
B. Order Guides, Catalog Items, and Interceptors 
C. Catalog Items, Asset Contracts, Task Surveys 
D. Record Producers, Order Guides, and Catalog Items 

Answer: D


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