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Free ServiceNow CIS-ITSM Sample Questions

Question 1

A Knowledge Article can be associated with multiple Knowledge Bases.

A. True
B. False

Answer: B

Question 2

When creating a variable to identify a location for a catalog item to be delivered, the most likely variable typeto choose would be _____________.

A. Select Box
B. Single Line of Text
C. Reference
D. Break

Answer: B

Question 3

A developer is trying to decide between creating a Visualforce component or a Lightning component for a custom screen.Which functionality consideration impacts the final decision?

A. Does the screen need to be rendered as a PDF?
B. Does the screen need to be accessible from the Lightning Experience UI?
C. Will the screen make use of a JavaScript framework?
D. Will the screen be accessed via a mobile app?

Answer: B

Question 4

Which of the following user feedback actions are stored in kb_feedback table? (Choose all that apply.)

A. Flags
B. Views
C. Helpful (Yes/No)
D. Comments
E. Star Rating

Answer: A,C,D,E

Question 5

Which module to use in order to see problem tasks that are assigned to you?

A. Service Desk > My Work
B. Problem > My Problem Tasks
C. Problem > My Tasks
D. Service Desk > My Problem Tasks

Answer: A


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