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Free ServiceNow CIS-ITSM Sample Questions
Question 1
A Knowledge Article can be associated with multiple Knowledge Bases.
A. True
B. False
Answer: B
Question 2
When creating a variable to identify a location for a catalog item to be delivered, the most likely variable typeto choose would be _____________.
A. Select Box
B. Single Line of Text
C. Reference
D. Break
Answer: B
Question 3
A developer is trying to decide between creating a Visualforce component or a Lightning component for a custom screen.Which functionality consideration impacts the final decision?
A. Does the screen need to be rendered as a PDF?
B. Does the screen need to be accessible from the Lightning Experience UI?
C. Will the screen make use of a JavaScript framework?
D. Will the screen be accessed via a mobile app?
Answer: B
Question 4
Which of the following user feedback actions are stored in kb_feedback table? (Choose all that apply.)
A. Flags
B. Views
C. Helpful (Yes/No)
D. Comments
E. Star Rating
Answer: A,C,D,E
Question 5
Which module to use in order to see problem tasks that are assigned to you?
A. Service Desk > My Work
B. Problem > My Problem Tasks
C. Problem > My Tasks
D. Service Desk > My Problem Tasks
Answer: A
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